Case Studies

Case study: Internode

Internode is an Australian owned, national internet services provider. When Internode’s data centre in the Adelaide CBD reached capacity, it approached CSS for help.

Internode had taken over a defunct data centre that had been laying dormant for five to six years and CSS was given the task of recommissioning the site.

CSS identified the critical issues at the defunct data centre and set about implementing best practices to ensure Internode was provided with a reliable site solution for the long term.

The design was based on redundancy for Internode’s business. This started with two diverse electrical distribution feeds throughout the site being supported by paralleled diesel generators. CSS recommissioned a chilled water system that had not been properly decommissioned and gutted a 400 square metre space to create the main data hall.

Completing the project however, did not mean that our relationship with Internode ended. CSS now maintains the mission critical infrastructure on a 24×7 basis, which entails routine preventative maintenance. CSS saves Internode time and money through this and Internode can rest easy knowing the site is being proactively monitored.

Case study: Radio Rentals

CSS was given a design brief to integrate a generator to power an entire Radio Rentals site.

This included retail showroom, executive offices, distribution warehouse, statewide call centre and crucial central computer system and computer room.

The computer room had a previous installation of UPS on critical systems that would last shorter outages, but essential cooling ceased at mains outage. The phone system also has a small backup system inbuilt. The retailer wished to remain trading and continue call centre support during mains outages.

There were challenges: the existing main switchboard was fed directly from an adjacent distribution supply transformer and could not be modified due to space limitations plus its footings had sunk unevenly.

The existing slab was underpinned without interruption to electrical services, and the new 550A per phase silenced generator was placed adjacent (taking up four car park spaces) on a new concrete footing. CSS ensured protective bollards were placed around the unit to guard against vehicular damage. A new main switchboard was designed with connections to align with minimal adjustment to existing direct buried cables from below. This larger board, complete with automatic transfer switch, was placed on the underpinned and extended slab during a Sunday overnight outage, as per the customer requirements.

The site was back online well before Monday when call centre operations began. The generator was load tested and placed online out of hours over ensuing days. It only took four weeks for the unit to prove itself invaluable to the business, when business operations continued despite a 2-hour mains outage occurring.

Case study: BAE systems

BAE Systems is Australia’s largest defence company and CSS has been a design and construct contractor for them since 2004.

CSS projects for BAE Systems have included an upgrade of existing facilities and fit-out of a heritage listed building. This facility is currently being upgraded to include a secure computer room within the facility.

The project has been maintained by CSS since conception as one of several other sites within the portfolio, and has suffered no unplanned outage.

Recently CSS completed an additional facility within another leased premises and designed and constructed a similar facility based on limited impact on the base-building fabric and services. The same site is now included in a whole-of-operation, comprehensive maintenance program.


Contact us to discuss our case studies further, or for solutions on how we can help your business overcome its infrastructure and systems challenges.

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